Due to the raging new coronavirus epidemic, in order to ensure that you will not be at risk of contracting the virus due to receiving packages, all our packages and warehouses are strictly disinfected in accordance with hospital standards multiple times every day. We have received some customers' inquiries about the time of logistics and transportation, Pls check shipping notes as below:
1) After you placed an order, processing period is taken 5-9 Business Days to process your order from the date your order is placed. Before all parcels are delivered to the logistics company, our warehouse needs to do inspection and disinfection for each parcel stritly.
2) Shipping time is 7-15 Business Days normally. We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.
3) If there is any shipping issue with your package , you must contact Customer Support( email@example.com
) within 30 days after your order was placed. Please note that late requests may not be accepted.IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete or incorrect destination information. Please enter the correct shipping details when checking out. If you realize you have made an error in your shipping details, kindly e-mail us at firstname.lastname@example.org as soon as possible.
Please allow extra time for your order to be processed during public holidays and busy periods. Customs and Postal Service may also require extra time to work on the processing / delivery during peak season or before major festivals (e.g., Valentine’s Day). For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur as a result of pending payment authorizations.Delivery time is not guaranteed for Standard Shipping. The above are estimated time required by the postal service and does not include the processing time of the Customs in the destination country. In some cases the local Customs office of your country may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery.
For standard shipping, orders will be delivered by the national postal service of the destination country. For shipping outside the United States, you might be required to sign on the package to receive the item and thus please choose an address that someone is available to receive the package during business hour.
- Do you ship internationally?
Yes, we do offer worldwide shipping! (Except for Thailand, Brazil, India is not in the scope of delivery)
- When will you ship my order?
processing period is taken 5-9 Business Days to process your order from the date your order is placed
Please allow extra time for your order to be processed during public holidays and busy periods. Customs and Postal Service may also require extra time to work on the processing / delivery during peak season or before major festivals (e.g., Valentine’s Day). For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur as a result of pending payment authorizations.
- How long will it take to receive the package after placing the order?
1. Processing Time Normally 5-9 Business Days
2. Shipping Time Normally 7-15 Business Days
3. Receiving Time=Processing Time+Shipping Time
Please note that delivery dates cannot be guaranteed.
- How can I get my track&trace code?
Every customer will receive their track&trace code automatically, once we have your order ready for shipping. The track&trace code will be sent to your Email, which you filled in our system. In some instances, carrier's tracking information may only be available in 1-2 business days after the order is shipped.
- Will my package be delivered to my house or to the post office for me to pick it up?
Your order will arrive at your house. There may be exceptions that door-to-door delivery service is not provided in particular cities / areas / countries, though this is rare.
For US orders, you can track your order through: www.usps.com
For Canada orders, you can track your order through: www.canadapost.ca
For UK orders, you can track your order through: www.royalmail.com
For AUS orders, you can track your order through: www.auspost.com.au
For worldwide common tracking tool: www.17track.net
- Why do I have to pay the standard shipping cost for my order?
Free standard shipping is applicable only to orders with total value (after discount) over USD 119.00 under normal circumstances, and a flat shipping cost will be required otherwise.Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.Please also note that shipping cost is non-refundable.
Import Taxes & Duties
Some countries outside the United States may require import tax, duties and related Customs costs for the imports, and the cost is not covered in payments you made to us. These charges, if applicable, are determined and charged by the Customs office of the destination country. For further details of charges, please contact your local Customs office directly.
Still not getting your answers? Email us anytime at email@example.com Or You can even contact us on Facebook.